Technical Support Specialist

Description
The Technical Support Specialist’s primary responsibilities include providing remote assistance for clinical personnel and performing remote software installation or configuration. This position requires 5+ years experience installing, configuring and supporting complex computer software applications in a healthcare/medical environment. Duties include remote system fault investigation, diagnosis and correction, provision of software suite remote installation and upgrade services.

Primary Responsibilities
The Customer Support Specialist utilizes in-depth Digisonics product knowledge and healthcare information technology skill sets to:

  • Provide customer support to our valued customers.
  • Answer users’ inquiries about software functionality.
  • Assist users in resolving software/hardware/system related issues.
  • Remotely investigate and address issues using VPN, GoToMyPC or similar remote access tools.
  • Support customer site personnel with installation and configuration of hardware, software, and peripheral equipment.
  • Maintain customer documentation in call management system.

Requirements

  • Associate’s degree in a technical field, prefer Bachelor’s degree.
  • Manufacturer’s certification a plus (MCSE, CompTIA Network+, CompTIA A+. CCNA. etc.).
  • A minimum of 5+ years experience providing end user support in an IT/software/computer-related field in a healthcare/medical environment.
  • Experience with Networking, Access/SQL databases, Citrix deployment and support, DICOM and HL7.
  • Excellent communication skills, both verbal and written.
  • Motivated and capable of working independently with minimal supervision and as part of a team.
  • Superb people skills.
  • Superior ability to document issues and work performed.

Benefits

  • Health Insurance
  • Life Insurance
  • Dental Plan
  • Disability Insurance
  • Paid Vacation
  • Paid Sick Leave
  • 401(K) plan
  • Profit Sharing

Industry
Healthcare – Medical Software

Location
Houston, Texas

To apply for this position, please submit resume and cover letter to fbraman@digison.net

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